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Terms, Privacy

Privacy Policy


Our certified training courses are designed and delivered according to the professional standards of the organisations who accredit them and are the basis for the relevant professional membership conferred.

Course Fees

Course fees are comprehensive of all training material and their delivery. Course fees do not include the cost of accommodation, car parking fees and meals/refreshments other than those specified for a particular course. Course fees do not include post-training registration or membership fees charged by professional bodies. Current registration and membership information and fees can be found for the British Psychological Society (BPS) at; and for the Association for Coaching (AC) at Course fees must be pre-paid. In-house fees that are agreed on a per-group rather than per-delegate basis cannot be revised and the full fee is due regardless of how many delegates subsequently attend for training. Group course fee discounts may be offered on a sliding scale by group size (min. 8) but it is the responsibility of the commissioning organisation to ensure agreed group size is attained to avail of the fee schedule. Fees paid for in-house courses apply only to the presentation of the course as designated by venue and dates and cannot be re-scheduled within one month of the scheduled start date. Fees for in-house courses cannot be transferred to public courses - delegates failing to show for in-house courses cannot transfer to a public course without agreement in writing from us. Such transfer, if possible and where agreed, may incur additional fees.



The closing dates for registration is one calendar month before the course start date. Intending delegates are advised that course places are only confirmed on receipt by Psychometrix of the full fee which should reach us by the closing date unless otherwise agreed. Full refunds will be offered in the case of cancellations up to one month before the closing date, 50% refunds up to two weeks before the closing date, and no refund is due after the closing date. In the case of bookings/payments made after the closing date no refund of fees is due. Where Psychometrix considers there to be a genuine reason for cancellation or non-attendance, a place may be offered on a forthcoming public course if one is available. Course fees cannot be transferred from one course to another without our agreement. In this case, it is the responsibility of the intending delegate to ensure the safety and security of any course materials received for use on a subsequent course - the loss of same will incur an additional fee.



Our training is delivered in suitable conference/hotel venues in the case of public training courses and for in-house courses in a premises of the commissioning organisation’s choice. It is our policy to only use venues that, to our knowledge, comply with current health/safety and disability legislation.


All training materials provided to delegates are copyright of Psychometrix Limited, are used with the copyright holder's permission, or, in the case of psychometric tests, are copyright of the test publisher. Training materials are for the sole use of the named delegate and, by registering for a course, delegates are bound by a non-disclosure agreement - available on request. In brief, this prohibits delegates from: a) Copying or electronically sharing with others our training materials, including our print and eLearning content; b) Allowing others access to their eLearning account; and c) Using any of our training materials for any purpose other than our provision of training to them.

Completion of Tests for Training and Test Data Usage

As part of our training in ability and personality assessment, delegates may be required to complete one or more psychometric assessments for use in scoring and feedback during the course in order to meet the course requirements. The reports for these assessments are generated by third-party online testing platforms and are passed to you during the course. They are not viewed by us at any stage except with your permission during the course where our help with interpretation may be needed. To monitor the psychometric properties of these instruments, we would like to retain the raw scores anonymously - removing any personal identifiers and tagging the data with a randomly assigned subject number. To enquire further or to opt out, please send us your request by email


As we supply test products and services provided to us by third parties (tests publishers and online testing platform providers) we cannot guarantee the quality of their products and services. It is our suppliers’ guarantee that such products and services will function as specified and as advertised, and while we will work in every way to ensure you get the products you order, we cannot guarantee theses services against breakdown or that they will not be offline on occasion for maintenance or repair. We will inform you of any scheduled downtime and respond immediately to rectify as far as we can any lapse in service from our online suppliers.


Test Products

It is up to you, the buyer, to satisfy yourself that the tests you choose are suitable and appropriate for the situations you require them for. It is beyond our capacity to carry out in-depth analysis of all of the products we use in training and the use of tests is based on the guarantees of the supplier. You may also find additional information on particular tests if they have been peer-reviewed at the BPS Psychological Testing Centre, the Buros Institute and elsewhere by internet search.


Test Use Credit Purchase and Returns Policy

To use any of the tests we offer for online use, test use credits must first be purchased. Purchase of test use credits on our website constitutes a contract of sale. After purchase, credits can only be refunded before log-in codes are sent to the user, and this usually happens within twenty-four hours of purchase. Once test use credits have been used by us to generate online passwords for users for specific tests, credits cannot be used again in any way or transferred to use with other tests.


EU data privacy and GDPR

The General Data Protection Regulation (GDPR) came into force on May 25th, 2018, and aims to protect the fundamental right to privacy and the protection of personal data of European Union (EU) citizens. This regulation affects any entity (including websites) that processes EU citizens' personal data. Transparency and communication with our site visitors are key elements of GDPR. As part of the new regulation, our privacy policy lets you know how we collect, store, and use your data, in a clear and transparent way. In addition to this, you can request to receive a copy of any of your data that is processed by our site. Your data may be processed primarily by Wix, and may also be processed by us, or by both. Click here for more detailed information on the GDPR regulation. 


How we store, use, share and disclose site visitors' personal information

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Financial transactions are conducted by Paypal and you can view their data protection policy here:


The type of information collected

We and Wix receive, collect and store any information you enter on our website or provide us in any other way. This includes the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. Software tools may be used to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page, as well as personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. You can view Wix's Privacy Policy here. Click here to view which cookies are stored on your computer by Wix.


How we collect information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


Why we collect such personal information

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How we communicate with site visitors

We may contact you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How you can withdraw your consent to have us process your data

If you would like to access, correct, amend or delete any personal information we have about you, or if you don’t want us to process your data anymore, you are invited to contact us at:


Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 



To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.



By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.



We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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